Privacy Policy

At Live-o-live, we respect your privacy and are committed to handling personal information responsibly.

This Privacy Policy explains how we collect, use, store, share and protect personal information when you:

• Visit our website.
• Contact us or submit an enquiry.
• Create or access an account.
• Use our products and services.
• Register for or participate in an event using a Live-o-live platform.
• Create or share content using Amplio.
• Interact with event organisers, sponsors or other stakeholders through our solutions.

This Privacy Policy applies to the website and services operated by LIVE-O-LIVE TECHNICALS LLP, referred to as "Live-o-live", "we", "us" or "our".

Our services may also be used by event organisers, corporate customers, agencies and sponsors who independently determine how certain personal information is collected and used.

Live-o-live may process personal information in different capacities depending on the service and context.

2.1 Website and Business Enquiries

When you visit our website, submit an enquiry, request a demonstration or communicate with us about our products, Live-o-live may determine how your information is used to respond to you, manage our business relationship and provide relevant information.

2.2 Event Registration and Attendee Information

When an event organiser uses NeoFlo or another Live-o-live solution to collect attendee information, the event organiser will generally determine the purpose of collection and how the information is used. In such circumstances, Live-o-live processes the information on behalf of the event organiser to provide the contracted services.

The event organiser is responsible for providing the relevant event privacy notice and obtaining the necessary permissions or consents.

2.3 Amplio and User-Generated Content

When Amplio is used to create, personalise or share content, information may be processed to provide the requested experience. The relevant event organiser, user and third-party social media platform may also have separate responsibilities.

2.4 Sponsor Connect

When Sponsor Connect is used for sponsorship-related workflows, the relevant customer or event organiser may determine the purposes for which business contact or stakeholder information is collected and used. The applicable customer agreement and privacy arrangements will determine the respective responsibilities of the parties.

Depending on your interaction with us and the products used, we may collect the following categories of personal information.

3.1 Identification and Contact Information

• Name and surname.
• Email address.
• Telephone or mobile number.
• Company or organisation name.
• Job title, designation or professional details.

3.2 Event Registration Information

Where an event organiser uses our registration services, information may include:

• Registration and RSVP details.
• Attendee category or organisation.
• Event preferences and selected sessions.
• Attendance and check-in records.
• QR code or registration identifiers.
• Badge and access information.
• Other details requested by the event organiser through the registration form.

The specific information collected will depend on the event and the fields configured by the organiser.

3.3 Amplio Information

When users interact with Amplio, information may include:

• User-provided photographs, selfies or avatars.
• Content selected or created using available templates.
• Text, images or other materials uploaded by the user.
• Sharing preferences and content interaction information.
• Social media account information or authorisation details, where the relevant integration requires them.

We do not assume that a user has authorised access to their social media account merely because they use Amplio. Any such access will depend on the integration and permissions requested.

3.4 Sponsor Connect Information

Depending on the configuration and use case, information may include business contact details, organisation information, sponsorship-related records, communications and other information provided by authorised users.

3.5 Technical and Usage Information

We may automatically collect certain technical information, such as:

• Internet Protocol (IP) address.
• Browser type and version.
• Device and operating system information.
• Date and time of access.
• Pages visited and referring websites.
• Platform activity, access logs and diagnostic information.
• Cookies and similar technologies, where enabled.

We may collect personal information:

• Directly from you through website forms, registration forms, account creation and communications.
• Through event organisers, customers or authorised representatives.
• When you use our platforms and services.
• Through supported integrations and third-party service providers.
• Automatically through cookies, server logs and similar technologies.
• From publicly available professional sources, where lawful and relevant to business communications.

Where information is collected by an event organiser through a Live-o-live platform, the organiser is responsible for ensuring that the collection is appropriately notified and authorised.

We may use personal information for the following purposes:

• To provide, operate and maintain our website and products.
• To respond to enquiries and demonstration requests.
• To create and manage user accounts.
• To support event registration and attendee management.
• To facilitate event communication, check-in, badge printing and session-related activities.
• To enable content creation and sharing through Amplio.
• To support sponsorship management workflows through Sponsor Connect.
• To provide customer support and technical assistance.
• To maintain system security and prevent fraud or misuse.
• To monitor performance, diagnose issues and improve our products.
• To manage billing, contracts and customer relationships.
• To communicate product updates and relevant business information.
• To comply with legal obligations and respond to lawful requests.

We will use personal information only for purposes that are permitted by applicable law and consistent with the notices and permissions provided at the time of collection.

Where consent is required, we will seek it through an appropriate notice or consent mechanism.

You may withdraw consent or change your communication preferences by contacting us or using the available unsubscribe mechanism in our communications.

Withdrawal of consent will not affect processing that was lawfully undertaken before the withdrawal. It may also affect our ability to provide certain services where the relevant information is necessary for those services.

Where event-related information is collected by an organiser, requests relating to the organiser's use of that information may need to be directed to the organiser.

We may share personal information with the following categories of recipients, where necessary and lawful:

7.1 Event Organisers and Customers

Attendee information collected through a Live-o-live platform may be made available to the relevant event organiser or customer for event administration, attendee communication, reporting and other disclosed purposes.

7.2 Service Providers

We may use trusted service providers for hosting, cloud infrastructure, communication, email delivery, analytics, security, customer support and other technology services. Such providers may process information on our behalf subject to appropriate contractual and security arrangements.

7.3 Third-Party Integrations

Where customers or users enable integrations with third-party systems, information may be shared with those systems as necessary to provide the requested functionality.

7.4 Social Media Platforms

Where a user chooses to share content through a supported social media platform, the content and related information may be transmitted to that platform. The platform will handle the information under its own privacy policy and terms.

7.5 Legal and Regulatory Authorities

We may disclose information where required by law, court order, regulatory requirement or a lawful government request, or where reasonably necessary to protect our legal rights and the safety of users.

7.6 Business Transfers

In the event of a merger, acquisition, restructuring or transfer of business assets, personal information may be transferred as part of the transaction, subject to applicable legal requirements and appropriate safeguards.

We do not sell personal information as a commercial product.

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, provide the services, comply with legal obligations, resolve disputes and enforce agreements.

For event-related information, retention periods may be determined by the event organiser or customer and the applicable service agreement.

Where Live-o-live processes information on behalf of a customer, information will be returned, deleted or retained in accordance with the applicable contractual instructions, subject to legal obligations and legitimate technical backup requirements.

Some information may remain in secure backup systems for a limited period before being overwritten or deleted in accordance with our retention procedures.

We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, disclosure, alteration, loss, misuse or destruction.

These measures may include access controls, authentication, system monitoring, secure hosting arrangements, encryption where appropriate, backup procedures and internal access restrictions.

No electronic transmission or storage system can be guaranteed to be completely secure. We therefore cannot guarantee absolute security, but we work to maintain appropriate safeguards in accordance with the nature of the information and applicable legal requirements.

Our website and services may use cookies, pixels, analytics tools and similar technologies to:

• Enable essential website functionality.
• Maintain sessions and remember preferences.
• Understand website traffic and usage.
• Improve performance and user experience.
• Support security and prevent misuse.
• Measure the effectiveness of communications and marketing, where enabled.

You may control cookies through your browser settings and, where provided, our cookie preference mechanism. Disabling certain cookies may affect website functionality.

Third-party analytics, advertising or embedded services may use their own cookies and technologies. Their practices are governed by their respective privacy policies.

Our services may use infrastructure or service providers located in India or other countries.

Where personal information is transferred or accessed across borders, we will take steps required under applicable law and relevant contractual arrangements.

Customers using our platforms for international events should ensure that their event privacy notices and data processing arrangements address any relevant international transfer requirements.

Subject to applicable law, individuals may have rights relating to their personal information, including the right to:

• Request information about personal data being processed.
• Request correction or updating of inaccurate information.
• Request erasure of personal information where applicable.
• Withdraw consent where processing is based on consent.
• Raise a grievance or privacy-related complaint.
• Nominate another individual to exercise rights in circumstances permitted by law.

Where information is processed by Live-o-live on behalf of an event organiser or customer, we may refer your request to the relevant organiser or customer or assist them in responding.

Requests may be submitted using the contact information provided in this Policy. We may need to verify your identity before processing a request.

Our website and business services are primarily intended for organisations and individuals who have the legal capacity to use them.

Where an event involves children or minors, the event organiser is responsible for ensuring that appropriate notices, parental or guardian permissions and other safeguards are in place as required by applicable law.

Live-o-live will process such information only in accordance with the applicable service arrangement and legal requirements.

Our website and products may contain links to third-party websites, applications or services.

We are not responsible for the privacy practices, content or security of independent third-party services. We encourage users to review the relevant privacy policies before providing personal information to those services.

We may use business contact information to send product updates, announcements, invitations and relevant marketing communications where permitted by applicable law.

You may opt out of promotional communications at any time by using the unsubscribe option or contacting us.

Even if you opt out of marketing communications, we may continue to send service-related, security-related, contractual or legally required communications.

We may update this Privacy Policy periodically to reflect changes in our business, technology, products or legal requirements.

The revised version will be published on our website with an updated effective date. Where required by law, we will provide additional notice or seek fresh consent for material changes.

For questions, privacy requests or complaints relating to this Privacy Policy or our handling of personal information, please contact:

LIVE-O-LIVE TECHNICALS LLP
Privacy Contact / Grievance Officer: Deepak Raikwar
Registered Office: 2nd Floor, Krislon House, Saki Vihar Road, Saki Naka, Andheri East, Mumbai, Mumbai Suburban, Maharashtra – 400072, India
Email: info@liveolive.ai
GSTIN: 27AAFFL2302P1Z8
Website: www.liveolive.ai

We will review and respond to privacy-related requests within the timelines required under applicable law.